> For the complete documentation index, see [llms.txt](https://capgo-1.gitbook.io/capgo-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://capgo-1.gitbook.io/capgo-docs/use-cases/product-manager/customer-insights-kyc.md).

# Customer Insights (KYC)

**Steps:**

1. Input user info such as email, name, company name -> enrich full people info
2. Input user usage info -> identify potential usage issues
3. Combining usage info and people info -> use GPT to come up with use cases

<figure><img src="/files/TckzxA8Lo7WUsnkGi9Zb" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/5NDgDsqB7biJzqTZU902" alt=""><figcaption></figcaption></figure>